General Terms and Conditions of Sale

These General Terms and Conditions of Sale govern all transactions with Saunamo / Arbor Eco LDA, identified by tax number PT517939126, with registered office at Rua Hermano Neves, No. 18, Floor 3, Office 7, V2474, 1600-477 Lisbon, Portugal.

By making a purchase with Saunamo, the customer agrees to these terms, unless a different agreement is made in writing.

Parties Involved

Supplier:

Saunamo / Arbor Eco LDA, Tax ID PT517939126, Rua Hermano Neves, No. 18, Floor 3, Office 7, V2474, 1600-477 Lisbon, Portugal.

Customer:

Any natural or legal person who places an order with the Supplier.

Applicability

All transactions are governed by these terms and conditions. For matters not covered by these terms, the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall automatically apply.

Evidence and Documentation

Before placing an order, it is presumed that the Customer has consulted all relevant documentation available on the Saunamo website, including product descriptions, technical specifications and assembly instructions. This includes all materials sent to the Customer by other means, such as email or telephone. The Customer should keep copies of all communications and documents related to the order.

Cancellation Policy:

14-Day Cancellation Period:

The Customer has 14 days from the date of the order to request cancellation and receive a full refund.

Cancellation After 14 Days:

If the Customer cancels after 14 days, no refund will be issued, as production will have already begun, incurring costs.

Cancellations After Production:

Cancellations made after the product has been manufactured are subject to a restocking fee of 50% of the product price.

Returns:

The Customer must return the product in its original condition and packaging. Shipping costs for returns are the responsibility of the Customer. Refunds will only be issued after receipt of the item. If the product is not in its original condition, a refund will not apply.

Conditions:

All cancellation requests must be made in writing. This policy does not affect your legal rights regarding defective or misdescribed products.

Contact Information:

For any cancellation requests or queries, please contact our customer service team at info@saunamo.co.uk.

Delivery

Estimated delivery dates are provided at the time of order, subject to stock availability. Shipping costs are separate from the product price. The Customer must ensure their availability at the time of delivery; any additional costs due to their absence shall be borne by the Customer. Products must be inspected upon delivery, with defects or missing parts reported within 10 days. Claims do not exempt payment obligations.

Payment Methods

Advance and Final Payment:

An advance payment of 50% is required to confirm the order, with the balance due before delivery by bank transfer, credit card or cryptocurrency.

Non-Compliance:

Failure to comply with payment terms will result in interest charges in accordance with applicable law.

Conformity and Warranty Against Defects

The Customer must ensure that the technical descriptions of the product match their needs, reporting any non-conformity within 10 days of receipt. The Supplier offers a 3-year warranty against defects in wooden structures, subject to specific conditions: The warranty covers only manufacturing defects and does not include natural wear caused by the elements. This includes the expansion and contraction of wood, which shrinks and expands when subjected to heat and humidity. The customer is responsible for the proper treatment of materials against rot, mould, insects, moisture, heat and other elements. The warranty does not cover defects resulting from installations carried out by parties other than those recommended by the Supplier. The Customer must provide evidence of the defect through photographs, videos or live demonstrations. The warranty is only activated after sufficient proof that the defect is due to a manufacturing error. The Customer must present the product serial number to activate the warranty. The warranty is intended to repair manufacturing defects and installation errors made by the Supplier. The product will only be fully replaced if it is deemed unusable. The warranty claim process is initiated by contacting the Supplier in writing and presenting proof of the manufacturing defect. The Supplier reserves the right to process the warranty claim within 6 months of receipt.

Termination of Sale Due to Non-Conformity

The Supplier reserves the right to terminate the sale if the Customer fails to comply with obligations after notification.

Final Provisions

Copyright:

Drawings or installation documents remain the exclusive property of the Supplier.

Data Protection:

The processing of personal data complies with the GDPR.

Jurisdiction:

Disputes shall be resolved in the courts located in the jurisdiction of the Supplier's registered office.

Price Fluctuations:

Prices may vary due to raw material markets, allowing the Supplier and Customer to present and accept new prices or cancel transactions.

Building Regulations:

The Supplier assumes no responsibility for obtaining building permits or compliance with local building regulations. All necessary permits must be obtained by the Customer before the Supplier is instructed to facilitate installation. Customers are strongly advised to seek local advice and guidance on building regulations before installation.

Assembly:

The Supplier is not responsible for issues related to assembly, except for installation defects directly related to the purchased item. All technical teams employed by the Supplier for installation are responsible for their own insurance, covering accidents related to installation.

It should be noted that assembly does not include any electrical connection, which must be carried out by a certified electrician. However, the installation of a wood-burning stove is included. Saunamo / Arbor Eco LDA is not responsible for any electrical connection of any sauna unit, including but not limited to the heater and lighting.

Storage:

Additional fees apply after two months of free storage, with a maximum storage duration of 6 months.

These terms govern all transactions between Saunamo and its Customers, ensuring clarity and fairness in our business relationships.

For any points not clarified, questions or queries, please contact us at info@saunamo.co.uk.